Tired of Spending 10 Hours on Rosters Only to Get That 5AM "I'm Sick" Text?
Every NDIS coordinator knows this nightmare all too well. The endless phone calls, the frantic scrambling, the disappointed families.
A Typical Morning Crisis
The Hidden Costs
What if you could prevent all of this?
What if AI could see the crisis coming 72 hours before it happens?
Welcome to Rostering That Thinks, Predicts, and Acts
CareSync AI isn't just software — it's your 24/7 AI operations manager that prevents crises before they happen, matches the perfect staff to every shift, and handles the chaos so you don't have to.
72-Hour No-Show Prediction
Our AI analyzes 47 data points — weather, traffic, staff patterns, even local events — to predict no-shows before they happen. 87% accuracy and improving daily.
AI-Powered Staff Matching
In 0.3 seconds, our AI evaluates qualifications, availability, proximity, participant preferences, cultural and language requirements, gender preferences, and past compatibility — generating a weighted match score for every possible pairing.
Real-Time Location Intelligence
AI tracks staff location vs. shift time. If someone is 10km away with 15 minutes to go, you'll know instantly — with backup already being contacted.
5-Layer Attendance Verification
GPS + WiFi + Cell towers + Bluetooth beacons + AI behavior analysis. Military-grade verification that's impossible to fake. Save $48,000+ annually.
Autonomous Operations
Set it once and let AI handle the rest. Self-healing schedules that fix problems before you know they exist. 24/7 monitoring that never sleeps.
AI Documentation Engine
Speak your shift notes in 30 seconds, get a professionally formatted, NDIS-compliant report instantly. Incident reports, progress notes, ABC behavioral reports — all voice-powered.
Cultural & Language Matching
CALD-aware matching ensures participants receive culturally appropriate care. Automatically matches language preferences, cultural needs, interpreter requirements, and gender preferences for every shift.
The only platform built from the ground up for Australian NDIS providers
Every Participant. Every Support Worker.
Deeply Understood.
CareSync AI builds rich, detailed profiles for every participant and support worker — enabling perfect care matching, cultural sensitivity, and proactive compliance.
Participant Profile
Support Worker Profile
AI Matching Preview
CareSync AI connects profiles for optimal care
per participant profile
for certifications
matching built-in
The “Sandwich Problem”
The One Challenge No Rostering Software Has Solved — Until Now
When a 1:3 participant leaves mid-shift, current systems can't adjust — you're stuck paying 1:2 rates for a 1:3 shift. Staff get “sandwiched” between changing ratios, artificial split shifts confuse everyone, and billing goes haywire. CareSync AI is the first platform to solve this.
Why “Sandwich Problem”?
Support workers get sandwiched between changing participant ratios throughout their shift. At 7am it's 1:3, at 2pm a participant leaves making it 1:2, at 5pm another arrives making it 1:3 again. The staff member works one continuous shift — but billing needs to track three different ratio periods. No other software separates these two realities.
The Painful Reality
What Happens at 2PM in a SIL House
What Other Software Does:
The CareSync Solution
✨ The Breakthrough| Time | Ratio | Staff Needed |
|---|---|---|
| 7AM - 2PM | 1:1 | 1 staff |
| 2PM - 5PM | 2:1 | 2 staff |
| 5PM - 11PM | 1:1 | 1 staff |
Demand side: Tracks what care each participant needs, at what ratios, for accurate NDIS invoicing
Supply side: Staff see simple, continuous shifts — the system reconciles demand and supply automatically
Real-Time Revenue & Compliance Protection
Over-Rostered Alert
Detect when you have extra staff scheduled. Every unnecessary hour is margin loss.
Optimal Rostering
Resources perfectly match NDIS requirements. Maximum efficiency, full compliance.
Under-Rostered Alert
Can't bill for services you didn't deliver. Get warned before it's too late.
“If you can crack this, everything else will be solved. This is our main problem.”
— NDIS Provider Operations Manager
From Chaos to Control in 4 Simple Steps
Getting started with CareSync AI takes less than 15 minutes. No complex setup, no lengthy training — just intelligent rostering from day one.
Import Your Data
Upload your staff list, participant details, and existing roster. Our AI learns your patterns instantly. Or start fresh — either way, you're ready in minutes.
AI Learns Your World
CareSync AI analyzes your team's skills, availability, preferences, and past performance. It maps participant needs, locations, and care requirements. Smart matching begins immediately.
Generate Intelligent Rosters
One click. That's all it takes. AI creates optimized rosters considering 50+ factors — travel time, skill matching, fair distribution, award compliance, and participant preferences.
Sit Back & Let AI Handle It
AI monitors everything 24/7. Predicts problems 72 hours out. Auto-finds replacements. Sends smart notifications. Handles the chaos. You focus on quality care.
Your Spreadsheet Process — Digitalised
CareSync AI mirrors the exact 5-tab spreadsheet workflow NDIS providers already use. No retraining needed — just a faster, smarter version of what you know.
Process Flow
Define your service delivery model and participant support requirements
Client View
Map participant needs, ratios, and funding — the demand side
Master Roster
Build the template roster with recurring patterns and shifts
Weekly Planner
Assign real staff to real shifts each week with AI suggestions
Match & Approve
AI matches staff to shifts — review, approve, publish in one click
Same workflow your team already knows from Excel — now powered by AI
One Platform. Every Operation. Complete Intelligence.
CareSync AI isn't just rostering software. It's a complete AI-powered business operating system designed specifically for NDIS providers — combining intelligent workforce management, comprehensive care documentation, automated compliance, and real-time business intelligence.
AI Rostering
Predictive scheduling & intelligent matching
Workforce Management
Staff profiles, certifications & performance
GPS Attendance
5-layer fraud-proof verification
Participant Care
Comprehensive profiles & support plans
AI Documentation
Voice-to-report in 30 seconds
Medication Management
Webster packs & pharmacy integration
Incident Reporting
AI-guided incident documentation
Risk Management
Restrictive practices & risk tracking
Billing & Finance
NDIS claims & invoicing automation
Compliance Suite
Real-time compliance scoring
Communication Hub
Multi-channel smart notifications
Analytics & BI
Predictive analytics & reporting
Vehicle Management
Fleet tracking & maintenance
Family Portal
Real-time visibility for families
Training LMS
In-app learning management
Integrations
Xero, MYOB, NDIS Portal & more
The AI Matching Engine
Our AI doesn't just check availability — it evaluates 12+ compatibility factors in 0.3 seconds to find the perfect staff-participant match every time.
- Skills & certifications matching
- Cultural & language alignment
- Historical success rate analysis
- Travel efficiency optimization
- Personality compatibility scoring
“We used to spend 45 minutes finding the right person for a shift. Now the AI does it in seconds with better results.”
Human-in-the-Loop Shift Coverage
AI suggests, you decide. Never settle for 'whoever answers first' again. No more calling 20 people. Just intelligent matching with human oversight.
- AI ranks top candidates — 12+ compatibility factors including client preferences, skills, and location
- Push to selected staff only — AI identifies the 3-5 best matches, no mass blast
- "Raise Hand" system — Staff express interest, managers see who's eager
- Pre-validated compliance — SCHADS rules, overtime limits checked before offering
- Manager makes final call — AI presents options, humans decide. Always.
“I used to dread the phone calls at 6am. Now the system handles it and I just approve the best match.”
Voice-First Documentation
Speak your shift notes, incident reports, or progress notes naturally. AI transforms them into professionally formatted, NDIS-compliant documentation instantly.
- 5 report types supported
- AI quality scoring
- Auto-formatting & structure
- NDIS terminology compliance
- One-click export to PDF
“My staff actually complete their notes now. Voice recording removed the biggest friction point we had.”
Predictive Intelligence Dashboard
See the future before it happens. AI predicts staffing needs, no-show risks, budget impacts, and potential issues 30 days in advance.
- 30-day forecasting
- Risk predictions & alerts
- Budget impact analysis
- Trend identification
- Actionable recommendations
“We caught a staffing crisis two weeks before it would have hit. That alone paid for the entire platform.”
Token Rewards That Actually Work
Turn reliability into rewards. Staff who go above and beyond earn tokens they can spend on the shifts and schedules they actually want.
- Earn tokens for stepping up — Last-minute coverage, difficult clients, weekend shifts, and perfect attendance
- Quality documentation rewarded — AI scores your notes. Higher quality = more tokens
- Spend on what matters — Book premium shifts, lock in preferred locations, or get first pick on leave dates
- Weekly leaderboards — Top performers featured in team newsletter. Recognition that means something
- Fair and transparent — Everyone sees the same earning rules. No favoritism. Just effort rewarded
“Staff actually want to pick up extra shifts now. The token system changed our entire workforce culture.”
Smart Communication That Follows the Care
Critical information doesn't get buried in yesterday's notes. Important updates automatically follow the participant until they're actioned — even if they were written days ago.
- Carry-forward intelligence — Write a note on Tuesday about Saturday's cancelled appointment. Saturday's worker sees it prominently
- Expiration dates for alerts — Set when info becomes irrelevant. 'Family visit cancelled' expires after Saturday
- Mandatory acknowledgment — Critical updates require staff to confirm they've read them before starting shift
- Participant-linked alerts — Information follows the participant, not the calendar. Alerts travel with care
- AI-detected urgency — Write naturally. AI identifies time-sensitive information and suggests pinning automatically
“We had an incident where a worker missed a family visit cancellation buried in old notes. That can never happen again with CareSync.”
Documentation That Gets Better Automatically
Real-time AI scoring guides staff to write better notes — not after the fact, but while they're writing. Team leaders see quality trends across all staff without reading every note.
- Real-time quality scoring — AI analyzes notes as staff write. See your score improve in real-time as you add detail
- Smart prompting — AI asks follow-up questions based on what's missing. Guides without being annoying
- Incident detection — AI identifies potential incidents from natural language and flags for proper reporting
- ABC trigger recognition — Behavioral language auto-prompts for Antecedent-Behavior-Consequence documentation
- Team leader dashboard — See documentation quality scores across your team. Identify who needs coaching
- Quality = Tokens — Higher documentation scores earn more tokens. Better care, better rewards
“Documentation quality went from our biggest headache to our strongest compliance asset in three months.”
From Roster to Invoice — Completely Automatic
Approved timesheets become accurate invoices with correct NDIS line items. No spreadsheets. No manual calculations. No double-billing from split shift confusion. The integration everyone said was impossible.
- Service agreement linked — Invoice line items automatically match what was agreed — correct service codes, correct rates
- Ratio-aware billing — The 2:1 overlap period from 2pm-5pm? Automatically calculated and billed at the correct rate
- GPS-verified hours — Only bill for hours actually worked and verified. Complete audit trail
- Zero double-billing — Split shifts in the roster don't create duplicate invoice lines. Dual-view architecture handles it
- One-click NDIS submission — Generate, review, and submit to the NDIS portal. All in under a minute
- Mixed funding support — NDIS, private pay, other funding — the system tracks it all and invoices correctly
“We recovered $47,000 in the first quarter from billing errors we didn't even know we had.”
SCHADS Award Compliance — Built In, Not Bolted On
Every roster decision is automatically checked against the SCHADS Award in real time. Overtime calculations, rest period violations, broken shift allowances — all caught before they become expensive mistakes.
- Real-time overtime tracking — See hours approaching 38 before it happens. Know the cost impact instantly
- Rest period enforcement — 10-hour minimum between shifts automatically enforced. Violations blocked, not just flagged
- Broken shift allowances — Unpaid gaps automatically calculated and correct allowances applied
- One-click resolution — Redistribute hours, approve overtime, or find alternatives without leaving the screen
“Before CareSync, we were spending $12K a month on accidental overtime. Now it's flagged before it happens.”
GPS-Verified Timesheets — Trust, But Verify
5-layer verification ensures every timesheet is accurate. GPS geofencing confirms staff are on-site. Anomalies are auto-flagged for review. No more timesheet disputes.
- 50m geofence radius — Staff must be physically at the site to clock in. No more remote clock-ins
- Auto-approved timesheets — Clean clock-ins within geofence are approved instantly. Zero admin for 90% of shifts
- Anomaly detection — Early clock-ins, off-site attempts, and unusual patterns flagged automatically
- Billable hour rounding — Actual hours intelligently rounded to billable increments. Fair for staff and provider
“Timesheet disputes dropped to near zero. Staff trust the system and managers trust the data.”
Staff-Initiated Shift Swaps — Freedom with Guardrails
Staff can arrange their own shift swaps with colleagues. Every swap is automatically compliance-checked before reaching a manager — qualifications, rest periods, overtime limits, all verified instantly.
- Staff autonomy — Workers arrange swaps directly with colleagues. No coordinator bottleneck
- Auto compliance check — Qualifications, SCHADS rules, rest periods, and overtime all validated instantly
- Manager approval flow — Pre-validated swaps reach managers ready to approve. One tap, done
- Audit trail — Every swap request, compliance check, and approval logged for compliance records
“Staff love that they can arrange their own swaps. It reduced coordinator phone calls by 85%.”
Real-Time Delta Dashboard — See Every Gap Before It Costs You
Hour-by-hour visibility into staffing levels across every house. See exactly where you're under-rostered (revenue at risk) and over-rostered (unnecessary cost) — with dollar amounts attached.
- Hour-by-hour resource matching — See required vs assigned staff for every time slot across every location
- Color-coded delta — Green (matched), red (gap), amber (over-staffed) at a glance
- Financial impact — Every gap and surplus translated to dollars. Know the cost of inaction
- One-click gap filling — Click any red cell to trigger AI-powered staff suggestions
“Seeing the dollar value of every unfilled shift changed how our entire leadership team thinks about rostering.”
NDIS Funding Protection — Never Bill Against Empty Plans
Real-time funding visibility prevents the most expensive mistake in NDIS: delivering services against exhausted or expired service agreements. The system blocks rostering when funding runs out.
- Live budget tracking — See exactly how much SCA funding remains for every participant in real time
- Early warning system — Alerts when funding drops below thresholds. Plan ahead, not in crisis
- Expired agreement blocking — Rostering automatically blocked when service agreements expire. Zero unbillable risk
- Multi-funding support — NDIS, private, other funding sources tracked separately with correct billing rules
“We discovered we had been delivering $8,000 per month in unfunded services. CareSync stopped that immediately.”
Proactive Alerts Hub — Problems Found Before They Find You
A unified command center for every issue across your organization. Staffing gaps, compliance violations, funding alerts, qualification expiries — all prioritized by severity with one-click resolution.
- Priority-sorted — Critical issues surface first. Never miss what matters in a sea of notifications
- Actionable alerts — Every alert includes a 'Fix Now' button that takes you directly to the resolution
- Cross-domain intelligence — Alerts from rostering, compliance, funding, and qualifications in one place
- Resolution tracking — See what was raised, what was resolved, and what needs attention this week
“Having everything in one place with clear priorities means nothing falls through the cracks anymore.”
Multi-House Command Center — Your Entire Organization at a Glance
One screen showing coverage, gaps, and staffing levels across every SIL house in your organization. Drill into any house instantly. Manage by exception, not by checking everything.
- Organizational overview — All houses, all clients, all staff in one unified dashboard
- Coverage heat map — Instantly see which houses are fully staffed and which have gaps
- Cross-house resource sharing — Spot opportunities to move staff between houses to fill gaps
- Executive reporting — Total clients served, staff deployed, coverage percentage, and active alerts
“I can see every house, every gap, every alert in one view. It replaced three separate dashboards.”
Staff Qualification Tracker — Compliance You Can Actually Trust
Every staff member's qualifications, certifications, and screening checks tracked with expiry alerts. Expired credentials automatically block rostering — no manual checking required.
- Automated expiry alerts — 30, 14, and 7-day warnings before any qualification expires
- Rostering enforcement — Staff with expired credentials cannot be assigned shifts. Period
- Qualification-aware matching — AI only suggests staff who hold the right qualifications for each role
- Compliance dashboard — See your entire team's qualification status at a glance. Know who needs action
“An auditor couldn't believe how quickly we pulled up every staff member's qualification status. It was instant.”
Predictive Rostering AI — Your Smartest Team Member
AI that learns your patterns, predicts problems, and auto-fills rosters based on 12 weeks of historical data. Not replacing humans — augmenting them with intelligence they can't compute manually.
- Smart suggestions — AI recommends the best staff for every gap, explaining why with a match score
- No-show prediction — Historical patterns, weather, and behavioral signals predict attendance risk
- Auto-fill capability — 87% of next week's roster can be generated automatically from learned patterns
- Human oversight always — AI suggests, managers approve. Every recommendation includes a rationale
“Building next week's roster used to take me a full day. Now the AI generates 87% of it and I just fine-tune.”
Mobile-First Staff Experience — Built for Pockets, Not Desks
Your staff live on their phones. CareSync meets them there with a purpose-built mobile experience — clock in/out, view shifts, write notes, swap shifts, and check token balances. All from their pocket.
- One-tap clock in — GPS-verified attendance in a single tap. No fumbling with passwords or portals
- Week-at-a-glance — See your entire schedule, total hours, and upcoming shifts instantly
- Quick actions — Notes, shift swaps, and token balances always one tap away
- Offline capable — Core features work without internet. Syncs when connection returns
“Even our least tech-savvy staff picked it up in minutes. The one-tap clock in is a game changer.”
Everything You Need to Run Your NDIS Business
From billing to mobile field access, CareSync AI provides a complete operational suite purpose-built for disability service providers.
NDIS Billing & Financial Management
Automate your entire billing pipeline from shift completion to NDIA claim export.
- Automatic line item generation from completed shifts
- Plan budget tracking with threshold alerts (80%, 90%, 95%)
- Service agreement management & monitoring
- Bulk invoice generation with one click
- NDIA claim file export (compliant format)
- Real-time budget utilisation dashboard
Participant
James Mitchell
Latest Invoice #INV-2417
See all operational features in action
Book a DemoBuilt-In Compliance. Zero Guesswork.
CareSync AI automatically enforces SCHADS Award rules, monitors every compliance metric, and maintains a complete audit trail — so you never face a Fair Work claim unprepared.
SCHADS Award Engine
Alert Command Centre
Unfilled shift in 4 hours — Maria K., Personal Care
Just nowSarah J. approaching 38hr weekly limit (36.5hr)
12 min agoJames M. plan budget at 82% utilisation
34 min agoFirst Aid cert expiring in 30 days — Tom R.
1 hr agoWeekly roster published successfully
2 hrs agoEscalation Path
Complete Audit Trail
Every Action Logged
Shift assigned: Sarah J. → Maria K. (auto-matched)
Roster published by Admin for Week 3
Incident report submitted: Medication concern
Clock-in verified: GPS confirmed at Sunrise House
Budget alert triggered: James M. plan at 82%
Incident Reporting
- Built into every shift note
- Categorised by severity
- Auto-escalated to management
Your next NDIS audit? You're already prepared.
100% of changes logged. 100% retrievable.
Why Providers Choose CareSync AI
The only platform purpose-built for Australian disability care with AI at its core. See how we stack up against the alternatives.
Comparison based on publicly available feature lists as of 2025. CareSync AI is the only platform combining AI rostering, voice documentation, and predictive analytics in a single solution.
Watch How CareSync AI Works
Discover how our platform streamlines your care operations in minutes, not months.
Free 15-minute walkthrough tailored to your organisation
Real Results from Real Providers
See how disability service providers across Australia are using CareSync AI to reduce costs, improve compliance, and deliver better care.
Pathway Disability Services
50+ staffHigh staff turnover and missed shifts were costing thousands each month and impacting participant care quality.
AI-powered shift matching paired support workers to their ideal roles, while the token reward system boosted engagement and retention.
“CareSync AI didn’t just fill our shifts — it transformed our entire workforce culture. Staff actually want to stay now.”
Horizon Support Network
120 staffSCHADS compliance violations were costing $15K per month in penalties, with manual processes unable to keep up.
The built-in compliance engine automatically enforces SCHADS Award rules across rostering, pay rates, and break requirements.
“We went from dreading every audit to passing with flying colours. The compliance engine pays for itself ten times over.”
Coastal Care Alliance
30 staffPaper-based documentation was failing audits and consuming hours of admin time every single day.
Voice-first AI documentation lets support workers speak their notes in seconds and receive perfectly formatted, NDIS-compliant reports.
“Our team used to spend hours writing notes. Now they speak for 30 seconds and get better documentation than we ever had.”
Calculate Your ROI
See how much time and money CareSync AI can save your organisation. Adjust the sliders to match your current operations.
Your Organisation
Your Estimated Savings
Annual Savings
$3,144,960
Based on 70% reduction in no-show costs
Admin Hours Saved Per Year
5,200
That's 650 working days reclaimed
Revenue Protected
$4,492,800
Total at-risk revenue currently lost to no-shows
Trusted by NDIS Providers Who Refuse to Accept Chaos
Join the growing community of providers who've transformed their operations and reclaimed their time.
“CareSync AI has completely transformed how we operate. We went from 47 hours a week on rostering to just 8. Our coordinators actually get to go home on time now. The AI prediction is eerily accurate — it predicted 3 no-shows last month, and we had backup ready before our team even knew there was a problem.”
“The GPS verification alone saved us $52,000 in the first year. We had no idea how much timesheet fraud was happening until CareSync AI showed us. Now every shift is verified, and our trust in the data is absolute.”
“I used to dread Monday mornings — endless calls trying to fill the week's gaps. Now I click one button, and AI does it all. I actually enjoy my job again. My family noticed I'm less stressed too.”
“The documentation feature is a game-changer. Our support workers speak their notes in 30 seconds and get perfect NDIS-compliant reports. We've cut documentation time by 80% and the quality is actually better.”
“We manage 3 facilities across Adelaide and the unified dashboard changed everything. I can see all locations, all staff, all participants in one view. Problems don't hide anymore — AI surfaces them before they become crises.”
“The family portal was unexpected but brilliant. Families can see who's caring for their loved ones in real-time. Our satisfaction scores jumped 34% in three months. Parents are actually thanking us now.”
Switch Without the Stress
Whether you're using Brevity, ShiftCare, spreadsheets, or pen-and-paper — we'll handle the entire migration. Your team won't skip a beat.
Your Current System
CareSync Migration Engine
Automated Data Import
CareSync AI
Ready to Go
Your entire operation — staff, clients, schedules, and agreements — live in CareSync, verified and ready.
Dedicated Onboarding Specialist
A named migration specialist assigned to your organisation from day one through to go-live.
Parallel Running Period
Run both systems side-by-side until you’re 100% confident. No pressure, no deadlines.
Zero-Downtime Migration
Your operations continue uninterrupted. We migrate in the background while you work.
Complete Data Validation
Every record cross-checked and validated. Nothing gets lost in translation.
“We migrated 3 houses and 45 staff from Brevity in under a week. The CareSync team handled everything.”
— Operations Manager, Supported Living Provider
Pricing That Scales With Your Success
No hidden fees. No long-term contracts. Just powerful AI that pays for itself in the first month.
Starter
Perfect for small providers
- Up to 25 support workers
- AI-powered rostering
- GPS check-in/out verification
- Basic no-show prediction
- Email & SMS notifications
- Mobile app access
- Standard support (48hr response)
- Basic reporting
- Data export
14-day free trial
Professional
For growing NDIS providers
- Up to 100 support workers
- Everything in Starter, plus:
- Advanced AI matching (12+ factors)
- 72-hour no-show prediction
- Voice-to-report documentation
- 5-layer fraud detection
- Incident reporting with AI
- Family portal access
- NDIS claims automation
- Advanced analytics dashboard
- Priority support (24hr response)
- Custom integrations (Xero, MYOB)
- Dedicated onboarding specialist
14-day free trial • Most chosen plan
Enterprise
For large organizations
- Unlimited support workers
- Everything in Professional, plus:
- Multi-facility management
- White-label options
- Custom workflows
- API access
- Dedicated account manager
- SLA guarantees (99.9% uptime)
- Custom training & onboarding
- Quarterly business reviews
- Volume discounts available
Tailored to your needs
30-Day Money-Back Guarantee
Try CareSync AI risk-free. If you're not completely satisfied in the first 30 days, we'll refund every cent. No questions asked.
Need a custom solution for 200+ workers?
Our enterprise team will create a tailored package for your organization with volume discounts, custom features, and dedicated support.
Talk to Enterprise SalesGot Questions? We've Got Answers
Everything you need to know about CareSync AI. Can't find what you're looking for? Our team is happy to help.
Most providers are fully operational within 24-48 hours. Our guided onboarding walks you through importing your existing data (staff, participants, rosters), and our AI starts learning your patterns immediately. You'll see intelligent roster suggestions from day one. We also offer white-glove onboarding for Enterprise customers who want hands-on support.
CareSync AI is designed for real NDIS workers, not tech experts. The mobile app uses simple, tap-based navigation. Check-in is literally one button press. Voice notes mean workers can speak instead of type. We've tested with support workers aged 18-65, and our average adoption rate is 94% within the first week. Plus, we provide video tutorials and in-app guidance.
Our AI analyzes 50+ data points including historical no-show patterns, staff behavior trends, external factors (weather, public holidays), and even subtle signals like late check-ins or shift swap requests. It identifies risk 72 hours in advance with 89% accuracy, giving you time to arrange backup before problems occur. The system gets smarter with every shift it processes.
Absolutely. We're SOC 2 Type II certified, use 256-bit encryption at rest and in transit, and host all data on Australian servers (AWS Sydney). We're fully compliant with the Privacy Act 1988, NDIS Quality and Safeguards requirements, and we undergo annual third-party security audits. Your participants' sensitive information is protected by the same standards used by major banks.
Yes! We offer native integrations with popular tools including Xero, MYOB, Brevity, SupportAbility, and most major NDIS claiming platforms. Our Professional and Enterprise plans include custom integrations via our REST API. Most integrations are set up within a few hours, and our team handles the technical work.
The AI provides intelligent suggestions, but humans always have final control. Every AI recommendation can be reviewed, modified, or rejected with one click. The system learns from your corrections, becoming more accurate over time. We also have built-in safeguards that prevent impossible assignments (like scheduling someone during their leave or beyond their skill set).
GPS is only active during the check-in and check-out moments — we don't track workers between shifts. The system simply verifies that a worker was at the correct location when they clocked in/out. Workers can see exactly what data is collected (location + timestamp only), and all data is handled according to Australian privacy laws. This protects both workers and providers.
Everything! You get full access to all features in your chosen plan — AI rostering, GPS verification, mobile app, documentation tools, family portal, and reporting. There's no credit card required to start, and no obligation to continue. We believe once you experience intelligent rostering, you won't want to go back to spreadsheets.
Our pricing is based on the number of active support workers, not participants or shifts. This means you pay a predictable monthly fee regardless of how many shifts you run. As you grow, you can upgrade plans seamlessly. Enterprise customers with 200+ workers receive volume discounts and can negotiate custom pricing that scales with their organization.
Starter plans include email support with 48-hour response. Professional plans get priority support with 24-hour response plus live chat. Enterprise customers receive a dedicated account manager, phone support, and guaranteed SLA response times. All plans include access to our comprehensive help center, video tutorials, and monthly webinars featuring tips and best practices.
Absolutely — this is actually what we recommend! Many providers start with a pilot team or single location to validate results before expanding. Our system is designed to scale, so you can start small and add more workers as confidence grows. We'll help you measure ROI during the pilot so you have data to support broader rollout.
Most rostering tools are just digital spreadsheets — they help you organize, not optimize. CareSync AI is purpose-built for NDIS with genuine artificial intelligence that predicts problems, matches workers to participants based on compatibility (not just availability), and handles the administrative burden that burns out coordinators. We're Australian-owned, NDIS-focused, and obsessed with making care coordination effortless.
Still have questions?
Get in Touch
Have questions about CareSync AI? We'd love to hear from you. Reach out and our team will get back to you within 24 hours.
Let's start a conversation
Whether you're looking to streamline your care operations, reduce admin overhead, or improve participant outcomes, our team is here to help you find the right solution.
hello@caresyncai.com
Phone
+61 (0) 3 9000 0000
Address
Melbourne, VIC, Australia
Book a Personal Demo
See how CareSync AI can transform your NDIS operations in a no-pressure, personalized session tailored to your organization.
What to Expect
- 30-minute personalized walkthrough
- See CareSync AI with your own data scenarios
- Live Q&A with our NDIS specialist
- Custom ROI analysis for your organization
- No obligation, no pressure
Trusted by 50+ NDIS providers across Australia. Our team understands the unique challenges of disability support operations.
Schedule Your Demo
Choose a time that works for you
Calendly integration coming soon
We'll respond within 24 hours with available times
Ready to Stop Fighting Fires
and Start Leading?
Your team deserves better than spreadsheet chaos. Your participants deserve consistent, quality care. And you deserve to focus on what matters — not 5AM panic calls.
“CareSync AI paid for itself in the first week. We caught $8,000 in timesheet discrepancies and filled 23 shifts that would have been empty. I wish we'd switched years ago.”
Trusted by NDIS Providers Across Australia
From Sydney to Perth, providers are transforming their operations